Support

Contact Us

Response times may be delayed during weekends and holidays. Please have your product and/or order number available when calling for customer support.

Visit Klockit Support Site for general support

Submit a request to Klockit customer service

Klockit Customer Service: 1-262-729-4855

Phone lines open Monday-Friday from 8:00 a.m. to 4:00 p.m. CST

Guarantee & Return Policy

Our business revolves around you. We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase, you can return your product(s) to us within 30 days for a refund in the amount of the purchase price (original and return shipping charges excluded). Products cannot be returned after 30 days from the date of the invoice or if they are not in the original condition.

Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per our Warranty Policy. 

Please pack your return carefully! We cannot be held responsible for items damaged during return shipping. Please do not include personal items.

To return a product purchased on Klockit.com, please contact us at 1-262-729-4855.

Return Address:

Klockit
965 Wells Street
Lake Geneva, WI 53147 

Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price, minus all shipping charges. Refund processing takes up to 5 business days once we have received the return merchandise. Once the refund has been processed, the refund will post to the original payment method used in the purchase transaction.

Warranty Policy

Effective May 1, 2018, all products will adhere to a 2-year standard warranty. Customers will have two years from the order date to submit a warranty claim with our customer service team. We will honor the original warranties on products purchased prior to May 1, 2018. This update adds clarity to our warranty policy and allows for more immediate attention to quality concerns, ensuring we can continue honoring one of the industry’s best guarantees.   

We pride ourselves on standing behind our products and proudly uphold our commitment to quality. We warrant that all products we manufacture or sell are of good material and workmanship and, when properly installed and operated, will be free of defects for the stated warranty period from the date of purchase. Any product that, under normal use and service, fails during the stated warranty period will be replaced, repaired, or a credit will be issued at our sole discretion. If your product has failed to work properly during the stated warranty period, please contact us at 1-262-729-4855. Transportation charges for returned goods will be paid for by the customer, but refunded if we deem the returned goods defective. We will not replace, repair, or credit for products that have been damaged (including by acts of nature), tampered, abused, improperly installed, or repaired or altered by others than our authorized representatives.

Coupon Policy

As a customer-focused manufacturer, Klockit.com encourages the use of coupons by our customers in our online store, in accordance with the following guidelines:

• Coupons must be input at the time of purchase. Coupons cannot be applied to previous purchases.
• Discount cannot be combined with other discount offers except where indicated. Sale products may be not be eligible for discounts.
• Discounts must be redeemed prior to their expiration date.
• Offers cannot be combined with any other offers or discounts unless otherwise stated.
• Klockit.com does not accept discounts or coupons from other retailers.
• Discounts do not apply to gift cards.
• For discounts with a minimum order amount requirement, minimum order amount does not include gift cards, taxes, or shipping.

Cancellation Policy

Once placed, orders cannot be cancelled or modified.

Customer Review Submission Policy

We would love to hear from you! As a Klockit customer, your product feedback is very important to us. Product reviews help future shoppers make the right buying decisions, and let us know ways we can continually improve the products we offer. 

Once you've had a chance to set up and use your product(s), we invite you to share your thoughts about the product(s) with other customers. We also encourage you to attach an image or share a video link of the product to help illustrate how you use it. Some of our customers are extremely creative and we love seeing all the unique product applications! We believe the best reviews don't just say whether or not you liked a product, but also why. Your review should be relevant to the product you are reviewing. We welcome your honest opinion about our products. We do not remove reviews because simply because they are negative. We believe all helpful information can inform our customers' buying decisions. 

Please note: If your product review does not comply with our guidelines, it may be rejected. 

We will not accept the following feedback: 

Reviews not about the product:

• Shipping experience
• Store experience
• Customer service experience
• Product availability, or

Reviews containing inappropriate or offensive content, including inappropriate language, hate speech and offensive content, or promotion of illegal conduct.

If you believe you are having a trouble shooting problem, please first contact our customer service team at 1-262-729-4855. This will give us the chance to quickly solve any issue you may be experiencing. Typically, problems are easily rectified with simple solutions. We may also reach out to you directly to offer support on any issues you may be experiencing. 

Terms of Payment

Payment must be received with your order. We accept Visa, MasterCard, Discover, and American Express online. Personal check by mail and C.O.D. are NO LONGER accepted. 

Shipping Methods

Orders typically ship within one business day. Shipping for Klockit.com is available in the USA, Puerto Rico and Canada via Fedex and USPS. Shipping is not available for P.O. boxes in Canada. Klockit.com does not ship on Memorial Day, the 3rd-4th of July, Labor Day, Veteran's Day (only effects USPS shipping), Thanksgiving, the day after Thanksgiving, Christmas, the day after Christmas, or Jan 1st-2nd.

Multiple Shipping Addresses: Each order can only ship to one address. If you would like to ship products to more than one address, we recommend that you place one order per shipping address or call us to place your order over the phone at 1-262-729-4855.

USA Shipping

USA Shipment Options	Delivery Time	Details
USPS Priority Mail	1 - 3 days	Delivery in 1 to 3 business days based on where your package starts and where it's being sent. Service days are Monday–Saturday. Certain expections apply.  Delivery Timeline Map >
Fedex Home Delivery	1 - 5 business days	Delivery in 1–5 business days within the contiguous U.S., based on destination zip code.  Delivery in 3–7 business days for Alaska and Hawaii. Not available for P.O. boxes.
Fedex Smart Post	2 - 7 days	Transit times for delivery within the contiguous U.S., based on destination zip code. Longer transit times to destinations outside contiguous U.S. Coverage to every residential address in the U.S., including P.O. boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories. NOTE: FedEx ships packages to your nearest USPS office. The USPS completes in-home delivery to your address.
Fedex 2 Day	2 business days by 7:00 p.m.	Delivery in 2 business days by 4:30 p.m. to most areas and by 7 p.m. to residences. Service days are Monday–Friday. Available throughout all 50 states. Delivery to some rural areas of Alaska and Hawaii in 3 business days.
Fedex Standard Overnight	Next business day by 3 p.m.	Next-business-day delivery by 3 p.m. to contiguous U.S.; by 4:30 p.m. to rural areas. Service days are Monday–Friday.

Canada Shipping

Klockit.com ships to Canada. 
Please note: All additional taxes and customs duties are the responsibility of the purchaser. Contact your local customs office for more information on these charges. Free shipping promotions do not apply to orders shipping to Canada.

Canada Shipment Options	Delivery Time	Details
USPS Priority Mail International	6 - 10 business days	Service typically within 6 to 10 business days.
Fedex International Ground	2 - 7 business days	Service typically within 2 to 7 business days to every business and residential address in Canada. Service days are Monday–Friday.
Fedex International Economy	2 - 5 business days	Delivery for economy service typically in 2 to 5 business days. Service days are Monday–Friday.
Fedex International Priority	2-4 Days	Delivery for international priority is typically within 2-4 days. Service days are Monday–Friday.

 

International Orders 

We are currently able to ship to the USA, Puerto Rico and Canada. We are not able to ship outside those territories at this time. Please contact us at 1-262-729-4855 with any concerns.

Mailing Address:

Klockit
965 Wells Street
Lake Geneva, WI 53147