Klockit - Customer Service
Klockit     Klockit Retail Store
Shopping Cart Shopping Cart
My Account  |  Wish List  |  Quick Order  |  Customer Service
Gift Certificates  |  Free Catalog  |  Contact Us  |  FAQs  
1-800-556-2548
Search Email Newsletter Sign Up   |   Products for Schools   |   Customer Clocks   |   Clock Contest   |   Clock Forum
NEW PRODUCTS
CLOCK PARTS
Clock Hands
Clock Movements
Clock Pendulums
Clock Movement Accessories
MECHANICAL MOVEMENTS
Dials
Mechanical Movements
Clock Pendulums
More››
CLOCK KITS
Desk and Mantel Clock Kits
Grandfather Clock Kits
Wall Clock Kits
More››
CLOCK PLANS
Clock Plans
Furniture Plans
Outdoor Plans
Weather Stations
CLOCK INSERTS
1" Clock Inserts
2" Clock Inserts
3" Clock Inserts
More››
CLOCK DIALS
Metal Clock Dials
Clock Numerals, Dots, Dashes
Styrene Dials
More››
ATOMIC PRODUCTS
Atomic Clocks
Kits, Plans & Movements
Atomic Watches
MUSIC BOXES
Accessories
Music Box Kits
Music Movements
LAMP SUPPLIES
Bulbs & String Lights
Lamp & Lighting Kits
Lamp Hardware
More››
TOOLS & FINISHING
Finishing Supplies
Hardware/Wood Parts
Nameplates
More››
GRANDFATHER CLOCKS
Howard Miller Grandfather
GIFT IDEAS
Atomic Clocks
Desk, Mantel & Table Clocks
More››
OUTDOOR PRODUCTS
Weather Stations
More››
CLEARANCE

 

HACKER SAFE certified sites prevent over 99.9% of hacker crime.

About SSL Certificates


Home > Customer Service

Customer Service

• About Klockit
• Guarantee
• How To Reach Us
• Technical Support
• Catalog Sales Hours of Operation
• Klockit Retail Store Hours

• Catalog Requests
• Warranty Information
• Terms of Payment
• Opening an Account
• Return Policy

• Substitutions
• Shipping Methods
• Shipping Charges
• Payment Information
• Promotional Offers
• Cookies
• International Orders

About Klockit

Klockit is a family owned business located in Lake Geneva, Wisconsin. For over 40 years our company has committed itself to offering you the finest quality products at competitive pricing and supplying you with everything needed to build a beautiful, heirloom quality clock or to repair a treasured keepsake. We are working harder than ever to source and develop new and exciting products. We hope you will be delighted with our wide variety of kits, plans, and clock components, including Quartz Movements, Inserts, Dials, Hour & Minute Hands, Mechanical Movements, Pendulums, and much more.

People of all ages continue to discover clockmaking to be a rewarding outlet for their creativity and hobby interests. Giving a clock, handcrafted by you, represents so much more than just a gift or a piece of fine furniture. It will be an heirloom passed down from generation to generation providing lasting enjoyment and wonderful memories.

Klockit would like to take this opportunity to express heartfelt appreciation to all the wonderful customers and friends who have supported us these many years. We know that, were it not for your love of making beautiful clocks, music and jewelry boxes, weather stations, and other related works of art, there would be no Klockit. We want to thank our customers for inspiring us with new clock designs and for offering suggestions on new products. Your enduring loyalty motivates us to continue providing quality products, the best prices, and the finest service possible. We look forward to hearing from you and please remember to share your clockmaking experiences with us through stories and photos.

We rely on customer feedback to help ensure our products are of the highest quality and our customer service is the best. Please let us know what you think, send us an email.

Guarantee

Our success depends on your success! If for any reason, you are not completely satisfied with the merchandise in our catalog, return it to us within 90 day for an exchange or refund of your purchase price. We ask only that you return merchandise in its original condition.

How To Reach Us
Phone: 1-800-556-2548
Fax: 1-262-248-9899
Address: P.O. Box 636
N3211 County Road H
Lake Geneva, WI 53147 USA
Email: klockit@klockit.com

Technical Support
For technical support, please contact us by email at klockit@klockit.com or by phone.
Hours: Monday - Friday: 8 a.m. to 4:45 p.m.
Closed July 4th through July 6th
Technical Support Help Line: 1-800-556-6474
Atomix™ Atomic Timepiece Help Line: 1-877-722-5625
*Please note: The Technical Support Help Line is for items purchased from Klockit.

If you are experiencing technical difficulties with our web site, please email us at klockit@klockit.com and include the following information:

  1. The operating system and version you are using (Macintosh OSX, Windows 98, Linux)
  2. The browser and version number you are using (Internet Explorer 5.0, Netscape 6.0, AOL, Mozilla)
  3. The page you were on when the problem occurred (product page, shopping cart, home page, etc.)
  4. The action you were attempting when the problem occurred (ordering, logging in/out, changing a quantity, etc.)

Catalog Sales Hours of Operation
Monday - Friday: 8 a.m. to 6 p.m. CST
Saturday: 8 a.m. to 12 p.m. CST
Closed July 4th through July 6th
24-hour Automated Order Taking Also Available
Closed On Sundays and Holidays

Klockit Retail Store Hours
Wednesday - Friday: 9 a.m. to 5 p.m. CST
Saturday: 8:30 a.m. to 4 p.m. CST
Closed on July 4th and July 5th
Closed Sunday - Tuesday

(262) 248-1153 Wednesday is Senior Day, 10% discount to all 55+ years young

Catalog Requests
Catalog requests for US or Canadian delivery are free.
Catalog request for international delivery are $5.00.
Request a Catalog for US or Canadian delivery
Request a Catalog for international delivery

Warranty Information

Q80 Movements

10 years

Q90 Movements

6 years

Inserts (Fit-Ups)

3 years

Time-Only Movements

3 years

Chiming Movements

3 years

Pendulum Movements

3 years

Cuckoo Clocks

2 years

Mechanical Movements

2 years

Atomix™ Atomic Clocks

2 years

Atomix® Atomic Kits & Movements

1 year

*Atomix® Watches

1 year

**Casio Watches

1 year

Gear Clocks

1 year

Music Movements

1 year

LCD

1 year

Electric Movements

1 year


* Manufacturer's warranty for Atomix® Watches is effective for one (1) year from the date of purchase.

** Klockit covers the first 90 days of the warranty. On day 91, the manufacturer's warranty begins and is effective for the next 275 days of the one (1) year warranty period.

The manufacturer’s warranty covers factory defects only. The warranty does not cover battery changes or product misuse. Shipping and handling are not included in the warranty.

You must include the following with your return:

  1. A brief description of the problem you are experiencing with the watch
  2. An original receipt from the retailer that clearly shows the date of purchase
  3. A check made out to Primex, Inc. for 10.00, or credit card information to cover processing and shipping fees.
We reserve the right to replace or repair your watch at our discretion. Watches returned that are not in their original condition - or that show obvious signs of abuse - void the warranty and will be returned to the owner.

Please send your watch to:
Primex Inc
Attn Returns
N3211 County Rd H
Lake Geneva WI 53147

We are not a watch repair facility; we only service what we sell. If your watch is out of warranty we suggest that you seek a local jeweler for repair.

Tech Support Number 1-800-556-6474

Terms of Payment
Payment must be received with your order. You may include your personal check, a bank draft or money order when placing your order by mail. Any insufficient or closed account checks will receive an additional charge of $25. We will accept C.O.D. orders (additional charge of $12.00) placed by mail or phone. C.O.D. orders over $250 require payment by certified check or money order. You may use your VISA, Mastercard, Discover or American Express.

Opening an Account
Open accounts are available to all recognized schools, institutions and government agencies. Open accounts are also available to businesses with a Dunn & Bradstreet rating of "Good" or higher. To be considered for open account, you must submit a completed credit application and your initial order must be for at least $250. Terms: Net 30 days.

Return Policy
Our business revolves around you. We want you to be 100% satisfied with your merchandise. If for any reason you are not completely satisfied, you may return the merchandise for exchange, replacement, refund or credit in the amount of the purchase price – shipping costs excluded. Personalized items cannot be returned. Merchandise that fails under normal operating conditions within the stated warranty period will be replaced or repaired at no charge to the customer.

We must receive returned merchandise in its original condition before exchanges can be made. You must inspect your package and request replacement for damaged merchandise or shortages within 30 days of the receipt of your package. Merchandise returned after 90 days from the date of invoice will be subject to a 20% restocking fee.

Merchandise that is older than 1 year from the invoice date, or not in original condition, cannot be returned. Please pack your return carefully. We cannot be held responsible for items damaged during return shipping. Customer is responsible for all shipping charges.

Substitutions
We are continuously searching for better quality and at times may substitute a brand of equal or better value for the specific item pictured. We also reserve the right to change prices at any time, due to the constantly changing market.

Shipping Methods
Shipping information is based on shipping within the Continental U.S.

MOST ORDERS SHIP WITHIN 48 HOURS

Orders Total

Ground

3-5 Day

Two Day

Next Day

$0-$35.00
$6.25 $12.50 $19.50 $29.75
$35.01-$50.00
$7.75 $14.00 $21.25 $31.25
$50.01-$75.00
$9.25 $15.50 $22.50 $32.75
$75.01-$100.00
$11.50 $17.75 $24.75 $35.00
$100.01-$200.00
$15.50 $21.75 $28.75 $39.00
$200.01-$300.00
$18.00 $24.25 $31.25 $41.50
$300.01-$400.00
$24.50 $30.75 $37.75 $48.00
$400.01-$600.00
$32.50 $38.75 $45.75 $56.00
$600.01-$800.00
$36.50 $42.75 $49.75 $60.00
$800.01-$900.00
$39.50 $45.75 $52.75 $63.00
$900.01-$1100.00
$46.50 $52.75 $59.75 $70.00
$1100.01-$1300.00
$51.50 $57.75 $64.75

$75.00

$1300.01-$1500.00
$63.50 $69.75 $76.75 $87.00

$1500.01+

Email or Call

Email or Call

Email or Call

Email or Call

For orders outside the Continental U.S. and orders exceeding $1500 we will email you the shipping charge. When you submit your order online it will process your product total only. We will email you with shipping costs and options before shipping the package for approval. You can also call us toll-free at 1-800-556-2548.

*Note: Additional Shipping Charges Apply to Canadian and Foreign Orders

International Shipping
We are happy to coordinate shipping outside of the continental United States. However, please be aware that free shipping offers do not apply to International Orders. Please make sure to include a valid e-mail address with your order. All additional taxes and customs duties are the responsibility of the purchaser. Contact your local customs office for more information on these charges. Should you have any other questions, please contact us at klockit@klockit.com.

*Note: Additional Shipping Charges Apply to Canadian and Foreign Orders

Payment Information
We accept Visa, MasterCard, Discover, American Express, personal check by mail, and C.O.D. (there is an additional $12.00 for C.O.D.) C.O.D. orders over $250 require payment by certified check or money order.
We do not accept Virtual Credit Cards

Promotional Offers
Only one promotional offer maybe used per order.

Cookies
Cookies are small pieces of digital information stored by your browser on your computer’s hard drive. Our cookies do not contain any address or billing information, but they do enable us to identify repeat visitors and help personalize their experience at www.klockit.com. Most web browsers automatically accept cookies, but you can usually change your browser to prevent their use if you desire. Without a cookie, you will not be able to use most of the features of www.klockit.com, such as placing items in your shopping cart and purchasing them.

International Orders
All foreign and Canadian orders must be paid in U.S. currency. Contact us for exact shipping charges. Please note: There is a $5 charge for foreign catalog requests to cover postage.